Privacy Policy

This Privacy Policy applies to Indra Water Technologies Private Limited ("Indra", "we", "us", or "our"), the operator of www.indrawater.com. We design, manufacture, and deploy water treatment technology from Maharashtra, India.

For questions about this policy or your personal data, contact us at contact@indrawater.com.

Information you provide

• Name, work email, phone number, company, and role details submitted through forms.
• Project information such as industry, site location, wastewater source, flow rate, treatment details, timeline, reuse goal, and messages.
• Files you choose to upload, such as water reports, images, spreadsheets, or related project documents.
• Information you send by email, phone, social media, or other direct communication channels.

Information collected automatically

• Basic server log data, including IP address, browser or device details, user agent, date and time, and requested pages.
• Referring URLs and technical diagnostics needed to operate, secure, and troubleshoot the website.
• Analytics and cookie data only after a future analytics release is implemented as described below.

We use personal data for practical business and website purposes, including to:

• Respond to inquiries, assessment requests, demos, proposals, and support needs.
• Evaluate wastewater treatment requirements and prepare relevant commercial or technical responses.
• Send product, service, hiring, event, or company updates where permitted or requested.
• Operate, secure, debug, and improve the website and related infrastructure.
• Comply with legal obligations, enforce our terms, and protect legitimate business interests.

We rely on consent, contract performance, legitimate interests, and legal obligations as applicable under relevant privacy laws.

The current website does not run Google Analytics, Microsoft Clarity, Meta Pixel, or any other first-party analytics script. It also does not set first-party analytics cookies today.

Before enabling Microsoft Clarity in regions where consent is required, we will use a consent-aware implementation so non-essential cookies are not set until valid consent is received. You will be able to manage cookies through browser settings and any consent controls we provide on the website.

We do not sell, rent, or trade your personal data. We may share data only where needed for the purposes described in this policy, including with:

• Service providers who help operate the website, store form submissions, process email, host infrastructure, or support business systems.
• Technology partners, including analytics providers after analytics is enabled and disclosed.
• Professional advisers, regulators, courts, or government authorities where required by law.
• Successors or counterparties in connection with a merger, acquisition, financing, restructuring, or similar business transaction.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required by law, accounting rules, dispute handling, or legitimate business needs. Inquiry and assessment records are typically kept for up to 3 years unless an active customer, project, legal, or operational reason requires a different period.

We use reasonable technical and organizational safeguards to protect personal data from unauthorized access, alteration, disclosure, loss, or misuse. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Complain to a relevant data protection authority.

To exercise these rights, email contact@indrawater.com. We may need to verify your identity before acting on a request.

The website links to third-party services such as YouTube, LinkedIn, Facebook, X, Google Maps, and external forms. YouTube video embeds are loaded only when you choose to play a video. Once you interact with or visit a third-party service, that service may process data under its own privacy terms.

Our website and services are intended for business, institutional, and professional users. They are not directed to children under 18, and we do not knowingly collect personal data from children.

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. If we materially change how we use analytics or cookies, we will update the relevant privacy and consent information before or when that change goes live.